FAQs
WHAT SETS RELXTIME APART?
TOP 4 QUESTIONS WHEN BUYING A HOT TUB
Our hot tubs are crafted with technology that prevents water from freezing during cold months. Enjoy the luxury of your hot tub any time of the year without concerns.
How much dose it cost to run a relxtime spa?
The running cost of a Relxtime hot tub varies based on factors like its size, water volume, location (sheltered vs. unsheltered), usage frequency, outside temperature fluctuations, and individual energy rates. Using a Relxtime just on weekends costs less than a takeaway or a cinema trip for two.
What SPA accessories do you have?
Thanks to being the manufacturer, we offer the most comprehensive range of SPA accessories for cleaning and maintenance, elevating your hydrotherapy experience. The range includes drink holders, filters, surround bench and thermal covers.
Should I leave my Relxtime SPA filter on all the time?
If you use your Relxtime 2 or less times a week, you should consider turning the heat off and only heating it up for use or dropping the temperature down to somewhere between 25°C and 30°C, then heating it up a few hours before you want to use it.
SETTING UP A RELXTIME SPA
Designed with top-tier features and the latest technology, our hot tubs ensure peak relaxation, user-friendly operation, and optimal energy conservation.
Is it easy set up a relxtime hot tub?
Setting up Relxtime hot tubs is hassle-free; no tools are needed. Using the provided pump, inflation can take as few as 5 minutes. For detailed setup instructions, consult your manual or our getting started guide.
Wondering if you can jump into your Relxtime Spa immediately? Wait at least 24 hours after setup.
Once inflated, simply fill with fresh water, add an initial shock dose of chlorine, and let it heat up. If you prefer, you can start with warm water. For guidance on hot tub chemicals, see our Chemicals Guide.
Do I need a flat surface for my Relxtime SPA?
Yes, a Relxtime SPA needs to be placed on a completely flat and solid surface. Do not use the spa on sharp or rocky surfaces to prevent punctures.
Can You Use A Relxtime Indoors And Outdoors?
Suitable Surface: A smooth, flat, even surface that is capable of supporting the entire filled weight of your Relxtime SPA plus the weight of the users. Positioning your Relxtime SPA on an uneven surface can cause unequal pressure on one side of the hot tub which will increase the likelihood of your liner failing. Setting up on a heated floor is not recommended.
Power Supply Proximity: You need to consider having a power supply that is close enough for the cable to reach (approx. length of the cable is 7m) but also far enough away so that water cannot splash into the socket. We recommend using an outdoor socket ‑ please see our Hot Tub Safety FAQs for more info.
Surroundings: Placing your Relxtime SPA near a windbreak such as a fence or wall will help to reduce wind chill, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where you will drain the water when required.
Note: Do not use the spa on sharp or rocky surfaces to prevent punctures. Do not leave the inflated spa under direct sunlight for extended periods to prevent the PVC from melting, expanding, or leaking. If the above situation occurs, Relxtime has the right to refuse warranty.
Should I leave my Relxtime SPA heater on all the time?
The Relxtime SPA is versatile, suitable for both outdoor and indoor settings. Many users enjoy it in their gardens on patios or grass, while others prefer indoor spaces like summer houses, sheds, or garages. If considering an indoor setup, be mindful of factors like drainage and ventilation.
Before setting up your Relxtime SPA, indoors or outdoors, consider these key questions:
- Can water drain easily without causing damage in case of a problem?
- Given the SPA can raise humidity, how might this impact the chosen space?
- Have you ensured proper ventilation?
- Can the flooring bear the weight of the fully-filled hot tub?
- Is the flooring level and non-slip?
- Is there an RCD for the electrical supply?
*Please note: Relxtime SPA assumes no responsibility or liability for setups in indoor areas, summer houses, or garages.
HOT TUB SAFETY
Every purchase from authorized dealers comes with an extensive warranty of up to 2 years(Upgrade to 2-year warranty requires separate purchase.). Plus, our dedicated support team is always ready to assist with any inquiries you may have.
Does a Relxtime hot tub have safety features?
All Relxtime hot tubs are designed with a range of safety features.
All of our pumps come with a built-in RCD unit in the power cable and Ground Detection System that monitors the electrical current. The pump's digital control panel has an on/off switch and standby mode which needs to be pressed and held to activate.
All Relxtime hot tubs' top covers include safety clips that require two hands to open. This prevents young children from being able to remove the cover.
What is the maximum temperature for Relxtime hot tub water?
All Relxtime hot tubs only heat up to 104℉ as this is the recommended safe maximum temperature for safety and wellbeing.
For children, the water temperature needs to be lowered to 96℉ or less.
How long can I stay In a hot tub?
It is recommended that adults spend between 15 and 30 minutes in their hot tub.
If the temperature of the water is 40°C (104° F), the safest amount of time is 15 minutes.
Is the pump and RCD waterproof?
Yes, however, the pump should not be left sitting in deep puddles of water. The RCD is waterproof to IPX5, meaning it can resist high‑pressure heavy sprays of water, but should not be submerged or exposed to heavy continuous rainfall.
HOT TUB SUPPORT AND WARRANTY
With a straightforward setup process, our inflatable hot tubs can be ready in just a few minutes. Plus, their simple maintenance means more relaxation for you.
What happens if I have a question or issue with my Relxtime SPA?
Any questions or concerns regarding your order or our products, please reach out to our customer service team at contact@relxtime.com or call us phone: +1 (626) 589-2505
Monday to Friday
PDT 8:30 AM-5:00 PM
How long is the warranty on a Relxtime?
Please visit our dedicated Warranties Page for more details.
What if my inflatable hot tub gets a puncture?
Our hot tubs are manufactured from the toughest reinforced inflatable hot tub material you can find; however, accidents do happen and with this in mind, we always include a repair kit with your inflatable spa purchase. You can also buy spare pumps, covers and liners from our website.