Troubleshooting: Essential Tips for Identifying and Resolving Common Inflatable Hot Tub Issues
- The display does not respond/does not switch on
- Air jet system not working
- Massage jet system not working
- Heater not working
- Filter system not working
- Filter pump running too loud
- Problem with the filter/air and massage jets/heater unit
- The tub has a strange shape
- The SPA is losing air pressure
- The SPA is losing water
- The water is not clean
Problems | Cause | Solution |
The display does not respond/does not switch on | The safety switch is deactivated | Perform a reset (in accordance with point 2 - Installation) |
The water temperature is above 116.6℉(47°C) | Wait until the water temperature has dropped below 104℉(40°C) and press the "manual reset button" | |
Air jet system not working | Overheating of the air fan motor | Wait until the motor has cooled down, then press the bubble button to activate the function |
Problem with the filter/air and massage jets/heater unit | Disconnect the power supply, wait 10 minutes before switching the power back on | |
Massage jet system not working | Overheating of the massage jet motor | Wait until the motor has cooled down, then press the JET button to activate the function |
Problem with the filter/air and massage jets/heater unit | Disconnect the power supply, wait 10 minutes before switching the power back on | |
Heater not working | Temperature set too low | Set a higher temperature 68℉-104℉(20-40°C) |
The water temperature is still within the tolerance range of the temperature sensor <+/- 35.6℉(2°C)> | Once the set water temperature reched,the heaterwill stop working untill the water temperature drops35.6(2°C) below the set temperature. In this casejust wait for a few minutes and the heater will startworking automatically. | |
Spa is not covered | Attach the cover | |
The filter cartridge is dirty | Replace the filter cartridge | |
Water level too low | Top up the water | |
Problem with the filter/air and massagejets/heater unit | Disconnect the power supply, wait 10 minutes before switching the power back on | |
Dirt deposits inside the motor block (Heating pipe with incrustant Filter pump blocked Plugged filter cartridges) | Remove the filter cartridge and flush the motor block using a water hose by placing the water hose at the water outlet and collecting particles of dirt at the filter connection using a cloth bag | |
Filter system not working | The filter cartridge is dirty | Replace the filter cartridge |
Water level too low | Top up the water | |
Problem with the filter/air and massage jets/heater unit | Disconnect the power supply, wait 10 minutes before switching the power back on | |
Filter pump running too loud | The filter cartridge is dirty | Replace the filter cartridge |
Water level too low | Top up the water | |
Dirty cover (on filter cartridge) | Clean the cover | |
Problem with the filter/air and massage jets/heater unit | Power voltage too low or incorrect frequency | Contact a qualified electrician |
Fault in the filter/air and massage jets/heater unit | Disconnect the power supply, wait 10 minutes before switching the power back on | |
The tub has a strange shape | Additional air pressure due to strong sunlight | Check the air pressure (using barometer, the pointer points to the green range ) and let some |
The SPA is losing air pressure | Air valve cap is too loose | Using soapy water, cover the air-valve to check if air is leaking, if so, use the provided wrench to fasten the air valve following these steps: 1. Deflate the spa. 2. With one hand, hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise. |
Tear (seam) or spot damage | Perform a test to locate the affected area | |
Ambient temperature drops drastically. | It is a normal that the air shink in low temperature environment. Fill more air into the spa. | |
The SPA is losing water | The sealing plug of the water drain at the bottom of the SPA is loose | Press the drainage bung tightly |
Spa is torn or punctured | Use provided repair patch. (Put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. After you find the leak,clean and dry the leaking area, then apply the repair patch that comes with your spa.) | |
The water is not clean | Insufficient filtering time | Increase the filtering time |
The filter cartridge is dirty | Replace the filter cartridge | |
Poor or insufficient water treatment | Read the instructions of the chemicals manufacturer |
Error Messages: Decoding the Displayed Error Codes
-How to fix displayed error codes - HL in a Relxtime spa
-How to fix displayed error codes - FC in a Relxtime spa
-Other codes
Error code | Cause | Solution |
SL | The water temperature is 41℉(5°C) or less | Wait until the water temperature is >41℉(5°C), or add a certain amount of hot water to keep the water temperature up before starting the heating. |
SH | Malfunction of the circuit board or the temperature sensor.Heating tube overheating Perform a reset. | After unplugging the power, wait 30 minutes to start up again. |
Replace the display and/or the motor block. | ||
HL | Malfunction of the filter pump | Check the water level. |
FC(with warning sound) | T he filtration and heating have been in operation for 168 hrs. Before replacing the filter cartridge,neither the filtration pump nor the heater are ready for operation. | Replace the filter cartridge and press the HEATER button to restart the filtration and heater. |
OC | Malfunction of the temperature sensor | Replace the temperature control probe. |
FP | Wrong operation into FP mode | Press “temperature” button, Press the “up” button, Panel show 20, then the spa returns to the normal state. |
A Step by Step Guide to Setting Up an Inflatable Hot Tub
How to maintain Inflatable Spa Chemicals?
How to drain the water out?
How to change the filters?
How to disassemble the RELXTIME hot tub casing?
How to replace control panel?
How to install the hot tub casing?
How to deflate & storage Relxtime spas
How to Use Soapy Water to Find Leaks in an Inflatable Hot Tub?
How to fix an air leak?
Note: Before repairing, you need to purchase PVC adhesive on Amazon. Please click the link below to view.
https://www.amazon.com/s?k=pvc+glue
If you find water leaking from the chassis, you need to check if the two interfaces next to the chassis are secure. The following two videos are for reference.
How to open and install the grey laminated vogue spa?
Inflatable hot tub heating operation video.
The usage of the inflation hose.
How to disassemble the pump?
How to install the pool light?
Still Need Help?
Submit the Support & Feedback form, we strive to respond to your inquiries within 48 hours.
Leave a comment
All comments are moderated before being published.
This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.