Delivery & Returns

EXPECTED DELIVERY TIMES & PRICES

US Mainland

   STANDARD EXPRESS
Delivery Time 5‑8 Working Days Currently Not Available
All Order FREE Currently Not Available

*Please also allow longer delivery times for Bank & Public holidays.

 

We serve most states in the continental United States exclude the 10 states at this time:

  • Hawaii (HI)
  • Alaska （AK）
  • Puerto Rico (PR)
  • Guam (GU)
  • Virgin Islands (VI)
  • American Samoa (AS)
  • Northern Mariana Islands (MP)
  • Palau (PW)
  • Federated States of Micronesia (FM)
  • Marshall Islands (MH)

Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

 

RETURNING AN ITEM

  • 30-Day Return Policy: We accept returns of undamaged products within 30 days of purchase. If you are not satisfied with your purchase, simply contact our customer service at contact@relxtime.com to initiate the return process. We do not cover return courier costs of unwanted items. 
  • Product Condition: Products must be returned in their original condition and packaging. Items that are damaged or not in their original condition may not be eligible for a refund or exchange.
  • Refund Process: Once we receive the returned product and confirm its condition, we will process your refund. Please allow up to 10 business days for the refund to reflect in your account.
  • Exchanges：We're happy to accept returns should the item not suit or is faulty in anyway. Please note that all exchanges and replacements are subject to stock availability.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at contact@relxtime.com. Depending on the issue, we will arrange for a replacement, repair, or refund.

Contact Us:

In order to start your return process, please fill in the relevant information in the form to help us understand your problem faster：

https://forms.gle/G8nVscmtqd8aDftT7

or you can email: contact@relxtime.com with:

  • Your issue with your item
  • The model number of the item
  • A picture of the item (with pictures of the damage if requested)
  • Your name and address

For any questions or concerns regarding your order or our products, please reach out to our customer service team at contact@relxtime.com.